These terms and conditions of service together with any terms and policies referred to in them (Our Terms) constitute a legally binding agreement between you and iGo Drive (Plymouth) (referred to as “us”, “we”, “our” and “iGo Drive (Plymouth)” as contextually required).

These terms and conditions cover users of the free iGo Drive (Plymouth) Theory app – “Free App Users” – as well as those users who have additionally purchased driving lessons or other services from iGo Drive (Plymouth) directly – “Full-Service Users”.

The first section of the terms entitled “Terms For All Users” are applicable to both Free App Users and Full Service Users, while the section entitled “Terms For Full Service Users” includes additional terms relevant to Full Service Users.

If you’re looking for more general information drop us an email at info@iGodrive.co.uk

Your data and information is personal data and information

When you sign-up to and other products you will need provide:

• Your name

• A valid email address

• A mobile number

Should you wish to proceed to purchase with us, you will then be required to provide us with more information:

• Your address

• Your availability

• Valid payment details

If you fail to provide us with a valid form of contact, we reserve the right to suspend or terminate your access to our theory test pro platform and services. You are responsible for the confidentiality of your login details and any activities that occur on your account.

Should you believe that your account has been compromised, please contact us at  info@iGodrive.co.uk

All your information is kept secure and we comply with the relevant Data Protection laws applicable to our jurisdiction.

Content you provide

Some of our products allow you to provide content, such as an image for your IGo Drive (Plymouth) learner profile or a review (collectively “Contributions”). When providing such content, you acknowledge and agree that all contributions:

• Are accurate and genuine.

• Do not contain illegal or inappropriate material, language, content or context.

• Do not contain any personal or identifiable information.

The really important bit… how we use your data and information.

We will communicate with you via email, we accept no responsibility or liability if you provide an incorrect email address. Unfortunately, you are not able to use IGo Drive (Plymouth) without a valid email address.

When you sign up to iGo Drive (Plymouth) or any of our other products, you can opt in to agree to being contacted for marketing purposes.

Should you wish to be removed from receiving any of our marketing material, you can opt out any time within the IGo Drive (Plymouth) Learner App >> My account >> Settings – Your data may be used to help improve our products and services.

You can review the full Privacy Policy here.

Data and information provided by us

Our technology allows driving instructors to provide you with feedback and log your progress using the IGo Drive (Plymouth) Instructor app.

Lesson data

You also agree that we may collect and use technical information about your mobile device, system and related software, hardware and peripherals, gathered from time to time, to facilitate the provision of software updates, product support and improvements.

Lesson reports

You accept that we offer no guarantee to lesson reports being provided, as lesson reports are subject to your instructor using an Instructor app and completing the lesson reports within the app.

Driving lessons

What we offer:

• A platform for Learners to buy driving lesson packages.

• To match learners with an Approved Driving Instructor.

• To facilitate payment between the Learner and Driving Instructors – payments are secure and provided by Stripe/ Cardsave

Making a purchase with iGo Drive (Plymouth):

• You will need to provide and submit your personal details as well as valid payment details via our e-commerce web site.

• You must be the cardholder or have express permission from the cardholder to use their details.

• You must provide current, complete and accurate information.

To secure your booking, you will be required provide your payment card details. The full payment is charged to the card provided once the first lesson is scheduled with your instructor.

Top-up purchase

All top-up purchases are charged at the equivalent rates to initial purchases based on the specific number of hours selected.

You can top-up using iGo Drive (Plymouth) web site from single to 10 lessons each time.

The top up rates are as follows:

You accept that you are responsible for providing correct and accurate test information to your instructor.

We do not accept any liability for the loss of test fee or cancellation fee.

Driving instructors may increase their test day hire at any time, without prior notice. We do not accept any liability for a change of rate.

For short notice test day requests, we do require more than 5 working days’ notice.

The Driver & Vehicle Standards Agency require 3 working days’ notice to cancel or reschedule your test.

We do not accept any liability for the loss of test fee or cancellation fee in relation to any short notice test day requests.

Payments made through the iGo Drive (Plymouth) web site

There is no need to pay any money to your driving instructor directly if you have purchased through iGo Drive (Plymouth) If you pay your driving instructor directly in cash or via any other method, we do not accept any responsibility or liability for any driving lessons taken after that point. Your agreement with iGo Drive (Plymouth) will cease and you will need to liaise directly with your driving instructor should any issue arise.

Driving Lesson vouchers

All of the lesson you purchase with iGo Drive (Plymouth) (unless otherwise stated) are valid for a period of 3 months from the date of purchase. Once credits become invalid, they and cannot be used to redeem for lessons or to be refunded.

It is your responsibility to review your account and ensure your lessons are correct (date and length of time). Any disputes regarding a lesson must be shared with us in writing no later than 1 month from the date the lesson occurred.

Cancellations and refunds

Driving Lessons

All learners accept that they are responsible for ensuring the following:

• They have a valid UK Provisional Licence.

• They are able to present their UK Provisional Licence in their first driving lessons and any subsequent lessons, as directed by their instructor.

They are of sound mind and ability to take driving lessons and are not:

• Under the influence of alcohol and/or a controlled substance.

• Recovering from excessive alcohol consumption.

Should you be deemed unfit for taking a driving lesson due to being under the influence of alcohol and/or a controlled substance or recovering from excessive alcohol consumption, you will be charged for your driving lesson and your instructor reserves the right to withdraw their services for providing driving lessons.

Refunds on unused Lessons

Cancelling lessons

You may cancel or re-arrange a lesson without penalty if you confirm with your instructor 48 hours before your lesson begins. If you cancel or attempt to re-arrange the lesson within 48-hours of your lesson starting, you will be charged in full for the lesson. You must confirm with your iGo Drive (Plymouth) instructor that your lesson has been cancelled or re-arranged.

Covid-19

There are exceptions to our standard cancellation policy during the Covid-19 outbreak. You may cancel your lesson with no penalty anytime up to the start of your lesson if you or anyone in your household begins to display symptoms of Covid-19, or if you or anyone in your household has been in close contact with someone showing symptoms. Likewise, your instructor may cancel your lesson anytime up to the start of a lesson if he/she or anyone in their household begins to show symptoms or if he/she or anyone in their household has been in close contact with someone who is showing symptoms.

Proactive refunds

There are some occasions where we are unable to help learners get on the road with a driving instructor. On the rare occasion that this occurs, we reserve the right, at our sole discretion, to proactively refund any unused lessons, within 14 days of your original purchase. We will of course contact you via email to confirm that this is happening. Our normal refund timescales will apply as described below.

Processing a refund

Refunds will be processed within 24 hours of your request. This allows us to conduct an appropriate check with your instructor before the refund is processed. All retail refunds take up to a maximum of ten working days to reflect on your bank statement.

We can and will only refund the amount due to the payment method used to make the original transaction. Please note that if your card has expired, the funds will return to your bank account associated with your original debit or credit card.

Driving Instructors

We do not employ any Driving Instructors and, unless otherwise specified in these terms of use, we are not responsible for (and make no representations, warranties or guarantees as to) the behaviour, acts or omissions of any Driving Instructors you engage through iGo Drive (Plymouth) or the quality of the services they provide.

Pricing

Our pricing is controlled by a number of factors, including (not all are listed here): demand, average market pricing, and transmission.

We aim for our pricing to be as fair and as accurate as possible, but it is subject to change at any point and we do not offer any guarantee to hold or honour a quote, unless otherwise stated.

How we get paid

Instructors who belong to iGo Drive (Plymouth) pay franchise fee so the school are obliged to send them a minimum number of pupils regardless of whether they are recommended by learners!

Gift cards and vouchers

Our gift cards and vouchers are provided by iGo Drive (Plymouth)  only. On purchasing a gift card you agree to accept the terms and conditions outlined on this page in addition to the following:

• The value of a gift card/voucher can only be redeemed against the cost of a lesson package  – there is no cash alternative.

Our pricing is subject to change at any point, without prior notice.

The gift card/voucher recipient must hold a valid UK Provisional Licence in order to take driving lessons with iGo Drive (Plymouth).

You may be required to make a top-up payment at the time of redeeming the gift card/voucher. This must be paid at the time of redemption.

Any subsequent top-up payment that is required will need to be purchased in accordance with the prices on iGo Drive (Plymouth), which are subject to change without prior notice.

We accept no liability or responsibility to honour a price previously advertised on iGo Drive (Plymouth) or any of our products.

Gift cards/vouchers can only be redeemed by one person and are non-transferable once redeemed.

The value of a gift card/voucher is valid for a 3-months period from the valid date of purchase. After this time, any available credit will become void.

iGo Drive (Plymouth) and our agents reserve the right to decline the attempt to redeem a gift card, which we believe to be false, replicated, or being used to deceive or commit fraud.

Should we believe an account to be fraudulent we reserve the right to report the account holder to the relevant legal authority.

We reserve the right to close any account and seek payment from an alternative method if we suspect or are informed of a gift card being redeemed or obtained to commit fraud.

Delivery of digital Gift Voucher codes

Gift Voucher will be delivered to the purchaser of iGo Drive (Plymouth) Gift Voucher codes via the email address given when the purchase was made on our iGo Drive (Plymouth) web site

iGo Drive (Plymouth)  accepts no liability for delivery issues outside of its control in relation to the sending of Gift Voucher  by post or e-mail. It is the Gift Voucher code purchaser’s responsibility to ensure that they have entered a valid and working email address to iGo Drive (Plymouth)

If the email containing details of the Gift Voucher is undelivered, iGo Drive (Plymouth) will endeavour to contact any Gift Voucher c purchaser through alternative means if those have been provided. However, it may take up to 28 working days.

Gift card refunds:

Our usual refund policy applies to all purchases made with iGo Drive (Plymouth), including gift cards, unless otherwise stated. You agree to these terms when you purchase with us.

Promotions and discount codes

There are occasions that we run and offer promotions, including but not limited to personalised discount codes. All of our promotions and discount codes are subject to our standard Terms and Conditions, in addition to the terms below:

• All discounts or codes are applicable to first time purchases with iGo Drive (Plymouth) only, unless otherwise specifically stated.

• First time customers are permitted to use only one discount per purchase. Subsequent purchases will not be eligible for any discounts, unless otherwise specifically stated.

• We reserve the right to withdraw our services if we believe a promotional code has been inappropriately or illegally acquired and/or used.

On occasions where multiple accounts are created for the purpose of redeeming and/or using the same promotion for the same customer, we will only honour the discount on the first purchase and on one account. All subsequent purchases and/or accounts will require a top-up purchase. Failing that, our services will be withdrawn, and the balance refunded.

Our promotions and discounts run for limited periods of time, specified on the adverts, coupons or leaflets.

We do not offer any guarantee or intention to honour any promotional offer or discount after the expiry date.

A refund or cancellation where a promotional code has been used will invalidate the use of the code by that customer and/or account and they will not be eligible for any first time customer promotion in the future.

We reserve the right, where we believe necessary, to undertake all reasonable action to protect ourselves against fraud and suspicious or invalid redemptions, including but not limited to seeking further verification as to the identity of a customer.

Money Back Guarantee

Refund Procedure & Conditions:

Call customer services within 24 hours of your first lesson to explain your concerns over the service or the tuition that you received.

This only applies to your very first lesson with iGo Drive (Plymouth), any pre-paid lessons will be refunded at core price for the remaining lessons that haven’t been taken.

Give the name of your driving instructor along with the lesson time and date.

Explain the full details as to why you were not satisfied with either the service or the tuition you received.

We will sanction a full refund.

*Refunds do not apply to cancelled lessons or to lessons on test day.

Our entire business is built on reputation and happy customers and your feedback will be used to improve our service and tuition going forward.

Thank you